very important that you read the description of each item before you place your order. There is a sizing chart available for each product so you can best choose your correct size. It is also of equal importance that you provide us with your correct information before you finalize your order.
At this time, we do not accept returns because we do not hold inventory or stock for all items made-to-order. If you wish to make a correction on your order, please contact customer service within 24 hours of placing your order.Once the order is sent to the fulfillment centers, you can no longer cancel.
On the other hand, if we sent you the wrong order, kindly let us know as soon as possible so that we can send you the correct item. In the instance of our error, you do not have to return the item. You can keep it!
Because all items are made-to-order, you can only cancel your order and ask for a refund within 24 hours of placing your order. After that, your order will be sent to the fulfillment centers and you can no longer cancel it.
Refunds (if applicable)
Late delivery or missing order: We only offer 50% refund after 45 days of placing order and full refund after 60 days of placing order. Damaged for defective items: We accept replacements or refund if you can give a photo proof within 10 days of delivery shown by the tracking website and your order's shipping label.Please note that we typically do not accept refund requests due to customer error such as incorrect selection of sizes, designs, colors, wrong shipping address, etc.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Info@blacksorrows.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges & Replacements (if applicable) We only replace items if they are defective or damaged within 10 days after delivery (shown by the tracking website). If you need to exchange it for the same item, send us an email at Info@blacksorrows.com with a photo proof.
Once we have approved the photo, we will send a replacement to you. You can don't need to send the defected items back to us.
Please note that we typically do not accept exchange requests due to customer error such as incorrect selection of sizes, designs, colors, etc.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for damaged or incorrect items.
To start a return, you can contact us at Info@blacksorrows.com. Please note that returns will need to be sent to the south shields UK
If your return is accepted, We'll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Blacksorrowsales@gmail.com.